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Your questions answered

 
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Is FTLO currently running trips?

Yes, but only in countries that we deem safe to travel in and have borders that are open to tourists from the US.

 

What if certain countries remain closed?

We will not go. We will only travel if the US State Department and the local government deem it safe to do so.

What if certain activities remain closed?

We are in constant contact with our teams on the ground to find the latest up-to-date information. If an activity is deemed unsafe or is closed, we will not be able to partake in the activity. If we know of this before your departure, we will inform you of this change. If the activity closes while we are there, we will find a similar activity.

 

Will the trip be the same experience?

  • We will not run a trip if we did not believe we can deliver an amazing experience or if we feel the standard or the safety levels are not to our high standard.

  • That said, there may be changes we have to make to the itinerary due to Covid-19 as some businesses unfortunately have not survived. Regardless of any switches, we promise it will be equally amazing.

 

When do you think travel will open back up again?

This is very hard to predict but we’re tracking it closely. We are optimistic that there is light at the end of the tunnel and our summer trips will runs as planned.

 

What is your refund policy?

At this time, we’re only able to offer refunds in the form of travel credit because we have paid deposits on your behalf and our local suppliers are only allowing us to transfer those to future trips. Because of this, our hands are tied with offering refunds. We are working with the suppliers to see what we can do, but at this time, taking a credit is the only available option. We’re still trying to work with them to see what we can get back, but it’s been a very difficult process! We appreciate your understanding.

 

We know this is a crazy time for everyone and we are absolutely trying our best to be as accommodating and fair to all of our travelers to the best of our abilities.

 
 

If my trip is cancelled, what are my options?

In the event that we have to cancel your trip, you will be issued a credit for what you have paid to be used toward another trip!

What safety measures is FTLO taking once trips do start running again?

  • Firstly, we have increased our sanitation standards with all our suppliers to make sure they are in line with the CDC and WTTC hospitality standards.

    • This means more cleaning.

    • Changes to restaurant operations.

    • More time spent outdoors when possible.

  • Our trip leaders make sure everyone's safety is still our number one priority as well as keeping the risk low on trips.

  • We have action plans in place as well as details on what we and the customers need to do if anyone gets sick as well as information on local testing centers.

  • For you, the main changes to be aware of are:

    • You will be asked to take a COVID test before your flight and before joining the group.

    • If you become ill, the trip leader has the right to remove you from the trip.

    • You will be asked to frequently wash your hands as well as wear a mask at certain times.

 

What is your plan of action in the event that someone gets sick?

Safety first. We will try to isolate that person and get them medical treatment and if the symptoms are in line with Covid-19, we will get them tested as soon as possible at their own cost. We will follow local guidelines to best support that person along with following our sanitation guidelines to reduce the risk of illness spreading. Depending on the circumstances we may ask others in the group to take a test too.

 

Will I have to be tested before I come on a trip?

Yes, we require proof of a negative test result taken with at least 72 hours of meeting the group on day 1 of your trip.

 

We currently still require that you produce a negative test before the trip if you have had the vaccine, this is constantly being reviewed by the team in the hope that this can be changed in the future.

 

Will my insurance cover me if I get Covid-19 while I am on the trip?

This is something you will have to check with your insurance provider as it will depend on the conditions and when you purchased the coverage.

 

If I get ill during the trip and have to leave, do I get a refund?

If you get ill or have to leave for another reason during the trip, your trip leader will be on hand to help make arrangements for you. However we will not be able to offer a refund for missed activities or hotels.

 

Will I be required to be vaccinated against COVID to join a trip?

At this time, we are not requiring proof of vaccination. This may change in the future and we strongly recommend getting vaccinated before traveling.

 
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