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Your questions answered


Is FTLO currently running trips?

Yes, but only in countries that we deem safe to travel in and have borders that are open to tourists from the US.


What if certain countries remain closed?

We will not go. 

What if certain activities remain closed?

Even before the pandemic, we had to dealing with many moving parts for our trips, including closures or changes in plan so we're used to handling situations like this. We are in constant contact with our teams on the ground to find the latest up-to-date information. If we cannot partake in a planned activity, we will find a replacement that is as high quality an experience. 


Will the trip be the same experience?

  • We will not run a trip if we did not believe we can deliver an amazing experience or if we feel the standard or the safety levels are not to our high standard.

  • That said, there may be changes we have to make to the itinerary due to Covid-19 as some businesses unfortunately have not survived. Regardless of any switches, we promise it will be equally amazing.


What is your refund policy?

At this time, we’re only able to offer refunds in the form of travel credit because we have paid deposits on your behalf and our local suppliers are only allowing us to transfer those to future trips. Because of this, our hands are tied with offering refunds. We are working with the suppliers to see what we can do, but at this time, taking a credit is the only available option. We’re still trying to work with them to see what we can get back, but it’s been a very difficult process! We appreciate your understanding.


We know this is a crazy time for everyone and we are absolutely trying our best to be as accommodating and fair to all of our travelers to the best of our abilities.


If my trip is cancelled, what are my options?

In the event that we have to cancel your trip, you will be issued a credit for what you have paid to be used toward another trip that is able to be used within 5 years. Additionally, you may use this credit with our sister company, Sojrn.

What safety measures is FTLO taking?

  • Our trip leaders make sure everyone's safety is still our number one priority as well as keeping the risk low on trips.

  • We have action plans in place as well as details on what we and the customers need to do if anyone gets sick as well as information on local testing centers.

  • We have redesigned some activities to reduce the amount of time spent indoors.

  • For you, the main changes to be aware of are:

    • You must take a COVID test within 48 hours of your flight. 

    • If you become ill, the trip leader has the right to remove you from the trip.

    • You will be asked to wear a mask in accordance with local regulation.

We also HIGHLY recommend getting vaccinated before you begin traveling internationally. Many countries are not at the levels of vaccination that the US and the UK are. Additionally, certain FTLO trips will require a vaccination to join.


What is your plan of action in the event that someone gets sick?

We will isolate that person and get them medical treatment and if the symptoms are in line with Covid-19, we will get them tested as soon as possible at their own cost. We will follow local guidelines to best support that person along with following our sanitation guidelines to reduce the risk of illness spreading. Depending on the circumstances we may ask others in the group to take a test too.


Will I have to be tested before I come on a trip?

We require proof of a negative covid test result taken within 48 hours of your flight departing. Unvaccinated travelers must take a PCR test. 


Note: Starting August 8, 2021 we will be reinstating this requirement for vaccinated travelers as well due to the rise of the Delta variant. We accept rapid antigen tests for vaccinated travelers. 


Additionally, we also strongly encourage you to social distance for the week leading up to your trip.


Will my insurance cover me if I get Covid-19 while I am on the trip?

This is something you will have to check with your insurance provider as it will depend on the conditions and when you purchased the coverage. We highly recommend purchasing insurance that covers you in case you test positive for Covid and have to isolate at a hotel.


If I get ill during the trip and have to leave, do I get a refund?

If you get ill or have to leave for another reason during the trip, your trip leader will be on hand to help make arrangements for you. However, we will not be able to offer a refund for missed activities or hotels.


Will I be required to be vaccinated against COVID to join a trip?

At this time, we are not requiring proof of vaccination for most trips. This may change in the future and we strongly recommend getting vaccinated before traveling.

However, if you are not vaccinated, you will be required to take a covid test every 48 hours of your trip to make sure you are not infected.

Note: this may change at any time to comply with local regulation. To avoid any disruption to your travel plans, we recommend getting vaccinated. If entry rules around vaccination change without notice and you are denied entry because you are not vaccinated, you are not eligible for a refund.

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