Community Manager

Company Overview

 

FTLO Travel is a dynamic and innovative travel organization that curates immersive group travel experiences for young professionals. Our mission is to foster connections, create memorable journeys, and empower our alumni to explore the world in an authentic and meaningful way.

​

​

Position

​

Title: Community Manager

Location: Remote, must be US time-zone based and available to work across all US time zones

Duration: Full time 

 

​

About you

​

You love talking to people, especially about travel, and have a knack for making friends wherever you go. You understand and genuinely care about people while simultaneously having a sales, go-getter mindset. You always want to make the deal happen and have a closing mentality. You are constantly finding new and creative ways to outreach. You’re well traveled and can speak to differences in experiences. You’re a self-starter and motivated by hitting ambitious goals. 

 

​

About your role

​

You’ll play a pivotal role in growing the FTLO community, making an impact on the way people explore the world and connect with one another. Your role is to help people find the best FTLO trip for them and make them fall in love with the brand. You’ll be asked to work hard, potentially work odd hours, and meet ambitious goals but you’ll be supported and appreciated. 

​

Here’s what you’ll be doing:

​

• Read through incoming profiles and reach out to prospective travelers

• Call, email, and text potential travelers with a customer-service and sales focused mindset to help FTLO achieve monthly and annual sales goals

• Operating with a sense of urgency to consistently achieve or exceed performance metrics and sales goals 

• Optimize sales process and offer insights wherever possible

• Update and maintain CRM tool and follow-up with customers in a timely and strategic manner 

• Re-engage customers through creative outreach strategies 

• Strategize new ways to grow the FTLO community 

• Establish rapport and understand customer needs 

• Work collaboratively with the FTLO team to relay customer insights 

 

​

Requirements

​

• 3+ years of consumer sales experience with history of hitting or exceeding sales goals 

• Flexibility to adapt within an ever changing and growing company

• Self-starter

• Customer service experience a plus

• Excellent organizational skills and attention to detail

• Excellent oral, written, and interpersonal communication skills

• Attitude of a team player with strong interpersonal skills

• Enthusiasm, grit, social intelligence, and a sense of humor

• A profound love of travel

 

Desired Requirements

Experience implementing and using Hubspot as a sales CRM tool

Working knowledge of Asana and Airtable

​

​

Compensation

• Full time, fully remote

• Base + commission. 

​

​

How to Apply

To apply, please submit your resume, and cover letter to careers@ftlotravel.com. In your cover letter, highlight your enthusiasm for sales and explain why you are the ideal candidate for this sales position. 

​