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Your Questions Answered

Accommodations

1. What type of accommodation should I expect?

As often as possible, we try to stay in boutique hotels that are locally owned and operated. The hotels we stay in range from 2 to 4 stars and we never stay in hostels.

 

Because we prefer to stay in locally-owned accommodations, some of the hotels and rooms can be on the smaller, quirkier side. This is very common for Europe - we find it only adds to the charm!

 

Unless you request to share a room with someone, you will share a twin room with another traveler of the same gender.

wifi access

2. Will I have access to wifi?

Most likely. We try to make sure that all hotels provide complimentary wifi. That said, we don't prioritize wifi connection on our trips so in some cases, the connection will be slow or non-existent. Enjoy the time spent offline! After all, you're on vacation...

3. Do itineraries or activities ever change?

We've honed in on some really cool offerings so we try to stick to them as closely as possible. Sometimes stuff happens and the itinerary will change slightly or we will make alterations based on feedback from past groups. However, we promise that whatever we do, it will live up to our experience standards.

Itinerary changes

4. How much free time will I have?

In short, as much as you want!

 

We plan certain activities that we feel are must-dos for the place you're going. On the other hand, we understand that different people have different interests so we didn't want to plan every minute. Depending on the trip, we leave roughly half of the time open so you can customize your trip to your interests.

 

Also, even though we highly recommend participating in the included activities (and most people do), this is your trip and you can participate in as much or as little as you like.

Free time

5. What should I do if I have an issue on a trip?

Trip leaders are trained to deal with a wide variety of issues. If you are feeling off about something or need help, please pull your trip leader aside and speak with them.

If you're not comfortable speaking with your trip leader about something, you can message FTLO Admin in the departure hub, send your trip coordinator a Whatsapp message, or email support@ftlotravel.com.

On-trip Issues

6. Can you accommodate food allergies or other dietary restrictions?

In most cases.

 

Unless notes in the trip notes, we can accommodate any dietary issues with enough advance notice. Please let us know at the time of booking what your restrictions are and we will do our best to accommodate!

 

Note: some trips are more difficult to accommodate than others but we will always communicate with you what to expect.

Allergies and Food restrictions
Videographer attending

7. What does "Videographer Attending” mean on the trip page?

On some of our trips, we send our incredible in-house videographer along to capture unforgettable FTLO moments. We use this content in marketing campaigns, on social media, and on our website’s landing pages. 

 

While this is much more of a camera in the background situation (like this) than anything in your face, we understand that some people prefer to stay out of videos altogether. If you’d rather remain out of the action, please let us know by emailing our support team at support@ftlotravel.com, and we’ll do our best to make sure you’re not in any of the shots.

8. How does tipping work?

We strive to cultivate a trip experience that feels like an adventure shared by friends and led by a highly responsible one – your dedicated Trip Leader! In alignment with this approach, we have traditionally discouraged tipping, opting instead for a system that recognizes performance with bonuses based on traveler feedback and reviews. However, industry norms allow for tipping and we want to encourage trip leader appreciation as our travelers see fit. Starting in 2024, we are introducing an enhanced approach, we still have the bonus policy but now travelers can also tip in cash.

Tipping

9. What is Global Rescue?

Through this collaboration, FTLO travelers gain access to 24/7 support for unforeseen emergencies, encompassing medical crises, security issues, and natural disasters. Think of Global Rescue as FTLO’s third-party crisis management team, providing an extra layer of security and peace of mind during our trips. (Please note: this is not a substitute for regular travel insurance, which is still required).

Global Rescue
Image by Shifaaz shamoon

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