Your Questions Answered
what is included?
Each trip page has a breakdown of what is and isn't included. In general, the trip price includes accommodations, in-country transportation, curated activities and some meals (usually all breakfasts and 3-4 lunch/dinners).
What about flights?
Our trips do not include flights. We let everyone book their own flights because it allows you the freedom to choose an itinerary that works best for you, use miles, sit in first class (ayy!), extend your trip, etc.
What happens after I book?
Once you fill out the booking form and submit your deposit, you will receive an automatic confirmation that you submitted a booking request.
We will manually confirm your booking and someone from our team will follow up with a personal email welcoming you to the trip and detailing next steps.
At some point before your trip (normally 2-5 months, if not earlier before your trip) we will give you the green light to book your flights with details about when and where you must be to meet the group on the first day. Do not book your flights until you get the green light from one of our team members.
Two weeks before the trip, we will send you a detailed trip guide with hotel information, a suggested packing list, and some other useful tips.
A week before the trip, we will send out a roster of everyone you will be traveling with.
A couple of days before the trip, the trip leader will start a group chat with everyone on the trip so you can start to connect!
What is the payment policy?
There is a trip-specific non-refundable deposit to reserve a spot. If you choose to pay in installments, the remainder is to be paid according to the following schedule:
90 days before trip - 50% of trip cost
60 days before trip - 75% of trip cost
30 days before trip - 100% of trip cost
You will be sent automatic payment requests with a link to enter credit card information. Installments should be paid within 3 days of payment request.
Keep in mind, sometimes prices go up as it gets closer to the departure date and paying a deposit does not guarantee a specific price. To lock in your trip price, you can pay the full amount when you sign up.
For full terms and conditions, please click HERE.
What is the cancellation policy?
We realize that things come up and sometimes people need to cancel their trip.
A cancellation is only effective when we receive written confirmation of the cancellation from you by email to us at firstname.lastname@example.org. Cancellation by any other means, including social media comments, are not considered by us and do not constitute a cancellation. If you cancel a trip, you will be responsible for the below amounts based on the date we receive your written confirmation of cancellation.
61 days or more days before departure: Deposit is retained by FTLO as a “Travel Credit” on your account that can be transferred to another trip.
60-31 days before departure: 50% of the trip is refunded or given as travel credit. The rest is non-refundable.
30 days or less before departure: No refund possible
This travel credit will expire five years from the date of issue. The Deposit or Travel Credit cannot be exchanged for a cash refund of any type. (see section below regarding Trip Transfers and Travel Credits)
No refund can be provided if you fail to join the trip, join it after departure, or leave it prior to its completion for any reason.
Further, any non-refundable deposits made to third-party suppliers and third-party cancellation fees will be subtracted from any refunds due under this section or trip transfers. In some instances, this may result in a refund amount of $0 after these subtractions.
Going with a friend or partner- can we share a room? Can I get a single room?
You can definitely room with the person you sign up with. Please just make a note in the special requirements section of the booking to request.
Single rooms are available on most trips for an additional fee. When booking your trip, if single rooms are available, you will have the option to add as an optional.
Can I just do part of a trip?
Not really. The trips are designed in such a way that each day builds on the next so missing part of the trip would mean missing part of the experience. For that reason, we don't really allow people to join trips late. However, if you need to leave early, we totally understand and will do our best to accommodate. Please note that there are no discounts for leaving a trip early.
Do trips ever go on sale?
No. We offer early bird pricing for people who sign up early enough but we do not put our trips on sale.