Your Questions Answered
1. what is considered a last-minute booking?
Any booking made within 30 days of the trip departure date is considered a last-minute booking.
2. How does a last-minute booking work?
For last-minute bookings, the full amount of the trip cost is required at the time of booking. If we do not have space readily available, our team will need to check with suppliers on the ground to see if we are able to add you to the trip. This will be done within 2 business days. After that, you will receive notification that your booking has either been confirmed or that we were unable to get you on the trip.
3. What happens if my booking is confirmed?
If your booking is confirmed, you will receive a confirmation email with all the details about your trip typically within 2 business days of your booking. You will get access to your trip hub and be able to connect with other travelers and your Trip Leader.
4. What happens if my booking is not confirmed?
Sometimes, our suppliers on the ground are unable to accommodate our last-minute booking requests. If this happens, we will reach out to you by email to let you know (typically within 2 business days). You will be given the option to switch to a different trip or receive a full refund which should arrive within 3 business days depending on the credit card company.
5. How likely is it that I'll be confirmed?
The likelihood of your last-minute booking being confirmed depends on the specific trip, the date of departure, and our suppliers' availability. We will do our best to accommodate your request, but we cannot guarantee that we will be able to confirm your booking.
If you have questions, we recommend asking in our online chat box or sending an email to firstname.lastname@example.org.